WHEN TECH MEETS CUSTOMER SERVICE … AND ACTUALLY WORKS!
For most of us, the concept of technology being used as part of customer service is enough to induce nightmare flashbacks to automated phone systems, outrageous wait times, and an exceedingly sour result. Some companies, however, are actually integrating smart technologies into the customer experience and leaving everyone impressed … and even wanting more.
 


THE HABITS OF HAPPY COUPLES
Have you wanted to know the secrets of the couples who always seem besotted with each other even though they’ve been together for 30 years? Well successful couples avoid the common relationship traps that the rest of us seem to fall right in to.

 
 

THE FINAL HURDLE? EMBRACING DISABILITY AT WORK
Much has been done to improve gender and racial diversity in the workplace, but what provisions are our companies really making to ensure people with a disability can find a job and work to their full potential? Beyond token gestures and workplace rules, some organisations are taking impressive strides forward.
 

FROM FEAR TO FASCINATION - LEARNING TO LOVE SPIDERS - NEW BOOK FROM CSIRO PUBLISHING
Much maligned and misunderstood, the spiders of Australia are among some of the most amazing creatures on the planet. Beyond our fear of commonly known Funnelwebs and Redbacks, are the likes of the Sparklemuffins, the Alien Butt Spider, the Disco Mirror Ball Spiders, and the dancing Peacock Spiders.
 



THE CAMPAIGN TO KEEP WORK AT WORK
Have you ever answered a work email or business-related call outside work hours? For most of us, the answer is a resounding, regular (and unwanted) yes. We have come to accept that being on call is part of modern working life. However, significant campaigns are underway around the world – with the backing of government – to put companies on notice and let people have their personal time back.
 



ANIMAL ECO-WARRIORS
Meet the Extraordinary Animals Protecting Our World
There are countless people around Australia and the world, who may not realise they owe their quality of life to animals trained to keep us safe. From dogs to rats, these eco-warriors seek out everything from bio-security threats to landmines. We are even hitching a ride on the backs of bees to improve our lot.




HOW TO BEAT THE POST-LUNCH SLUMP
The first step to beating the post-lunch slump may be to accept that it is very much a real thing, and that it’s not just happening to you! Business leaders are looking for answers, and conference organisers are even selecting carefully prepared menus to ensure delegates remain bright-eyed and attentive as the presentations roll on.
 
 
 
 
 
 
 
 
 
 
 

 
 
 

WHEN TECH MEETS CUSTOMER SERVICE … AND ACTUALLY WORKS!
For most of us, the concept of technology being used as part of customer service is enough to induce nightmare flashbacks to automated phone systems, outrageous wait times, and an exceedingly sour result. Some companies, however, are actually integrating smart technologies into the customer experience and leaving everyone impressed … and even wanting more.