SURVEY: HOW COVID HAS CHANGED CUSTOMER SERVICE EXPECTATIONS IN AUSTRALIA - 7th ANNUAL 'QUALITY SERVICE AWARDS'
Taking care of customers has been a monumental task in 2020, and our very best organisations have just been recognised with the naming of the 7th annual QUALITY SERVICE AWARDS.   These organisations have tapped into an important new level of empathy, with a crucial human touch during the crisis.  But the survey to find the winners has also revealed that our own expectations, as customers, have shifted as a response to the challenges of the pandemic.
 

CAMPAIGN TO HELP US BE BETTER GUARDIANS OF OUR BACKYARD ANIMAL VISITORS
Do you try to evict (or even kill) the animals in your backyard?   Are you selective about what gets to stay or has to go?  We often have a vexed relationship with our fellow inhabitants, and many of us need to learn how to share our territory a little better.  A new book is leading the campaign.



HAS THE MYSTERY OF LAKE GEORGE FINALLY BEEN SOLVED?
It is one of Australia’s great mysteries.   A massive lake near Canberra that arrives and then disappears for years at a time.  Now, one of Australia’s leading mythbusters claims to have put the story to bed, once and for all.